FAQ and Troubleshooting

The adapter won’t connect

1. Make sure the ignition is on.
2. Remove the old pairing in Bluetooth settings and pair again.
3. Verify your adapter is supported (see supported list).

DTC codes won’t read

• The engine must be running or ignition in the second position.
• Some vehicles require an active CAN bus — start the engine.

AI doesn’t respond

Check your token quota under the current subscription. Upgrade your plan or wait for the quota to reset.

Guest account “lost”

Guest mode is bound to a device-id. Reinstalling the app or switching devices resets the guest — this is by design. To keep history — upgrade the guest into a full account.

TODO: extend with real cases from support.